yami FAQ
Users on yami ask questions about account creation, payment methods, game rules, and account security. These queries span account verification steps, deposit and withdrawal mechanics via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer, how live-dealer tables differ from slots, and how to protect your data on the platform.
This FAQ page covers the most common topics. It is designed to help you understand how yami works, what documents we need for verification, which payment methods we support, and how to use the platform securely. If your question is not answered here, contact our support team.
For detailed policy information—such as jurisdiction eligibility, data handling, and terms of use—see our Terms of Use and Legal NoticeThose pages explain our service availability, account eligibility, and what happens if you access yami from a restricted jurisdiction.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer
- Games and bettinglive-dealer tables, slots, football betting, esports markets
- Security and account careaccount protection, data privacy, multi-device access
Read the questions below to find answers to common concerns. Each answer is brief and actionable. If you need further assistance, contact our support team.
Account and registration
We require a government-issued ID (passport, national ID, or driver's license) and proof of address. Proof of address can be a utility bill, bank statement, or letter from your government agency issued within the past three months. Upload photos of both documents when prompted during your first withdrawal attempt. We verify most submissions within one business day. If documents are unclear or incomplete, we will request revised uploads via email. Keep your documents ready before you attempt to withdraw.
We require a government-issued ID (passport, national ID, or driver's license) and proof of address. Proof of address can be a utility bill, bank statement, or letter from your government agency issued within the past three months. Upload photos of both documents when prompted during your first withdrawal attempt. We verify most submissions within one business day. If documents are unclear or incomplete, we will request revised uploads via email. Keep your documents ready before you attempt to withdraw.
No. Each user may operate only one active account on yami. If we detect multiple accounts registered to the same person, email address, or payment method, we will close all accounts and may void any associated balances. This rule protects users from fraud and ensures fair play for all players. Use one account only. If you have forgotten your login details, use the password recovery feature on the login page instead of creating a new account.
No. Each user may operate only one active account on yami. If we detect multiple accounts registered to the same person, email address, or payment method, we will close all accounts and may void any associated balances. This rule protects users from fraud and ensures fair play for all players. Use one account only. If you have forgotten your login details, use the password recovery feature on the login page instead of creating a new account.
Payments and transactions
Yes. We accept bank transfers from e-wallet, mobile banking, local payment, and online payment. When you choose bank transfer as your deposit method, we provide you with a yami-dedicated account number. Transfer your deposit amount to that account number, then return to yami to confirm the transaction. Transfers are processed within one business day. e-wallet and mobile banking transfers often appear within a few hours. Do not transfer from someone else's account — deposits must come from a payment method in your own name. If you transfer from another person's account, we cannot credit your balance, and the funds will be returned to the original account holder.
Yes. We accept bank transfers from e-wallet, mobile banking, local payment, and online payment. When you choose bank transfer as your deposit method, we provide you with a yami-dedicated account number. Transfer your deposit amount to that account number, then return to yami to confirm the transaction. Transfers are processed within one business day. e-wallet and mobile banking transfers often appear within a few hours. Do not transfer from someone else's account — deposits must come from a payment method in your own name. If you transfer from another person's account, we cannot credit your balance, and the funds will be returned to the original account holder.
Select mobile banking, local payment, or online payment from the deposit menu on your account page. Enter your deposit amount and click proceed. You will be directed to your payment app to confirm the transaction. Approve the payment in your app. You will be returned to yami, and your balance will update immediately once the payment is confirmed. e-wallet, mobile banking, and local payment deposits are instant — no waiting. online payment and e-wallet follow the same process. mobile banking deposits require you to scan a QR code using any banking app and proceed with payment in the same way. If your deposit does not appear within a few minutes, contact support with your transaction ID.
Select mobile banking, local payment, or online payment from the deposit menu on your account page. Enter your deposit amount and click proceed. You will be directed to your payment app to confirm the transaction. Approve the payment in your app. You will be returned to yami, and your balance will update immediately once the payment is confirmed. e-wallet, mobile banking, and local payment deposits are instant — no waiting. online payment and e-wallet follow the same process. mobile banking deposits require you to scan a QR code using any banking app and proceed with payment in the same way. If your deposit does not appear within a few minutes, contact support with your transaction ID.
Games and betting
Live-dealer tables (Baccarat, Blackjack, Roulette, Dragon Tiger) are streamed in real time from professional studios with human dealers. You play against the dealer's decisions and the physical cards or wheel outcome. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are computer-based games using certified random number generators. Slot outcomes are determined by algorithm, not by a dealer or live event. Live tables require you to make strategic decisions; slots are automated once you place your bet. Both are available 24 hours on yami. Choose based on your preference for interaction and game pace.
Live-dealer tables (Baccarat, Blackjack, Roulette, Dragon Tiger) are streamed in real time from professional studios with human dealers. You play against the dealer's decisions and the physical cards or wheel outcome. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are computer-based games using certified random number generators. Slot outcomes are determined by algorithm, not by a dealer or live event. Live tables require you to make strategic decisions; slots are automated once you place your bet. Both are available 24 hours on yami. Choose based on your preference for interaction and game pace.
We offer a welcome bonus for new account holders who meet eligibility criteria. The welcome offer is a deposit match applied to your first deposit. To qualify, your account must be verified, and your deposit must meet a minimum threshold. Bonuses have wagering requirements — you must place qualifying bets before you can withdraw bonus funds. Specific bonus terms, including match percentage and wagering rules, are displayed when you log in for the first time. Bonuses are not guaranteed — they are subject to terms and availability. Read the bonus terms carefully before you deposit. If you do not meet the eligibility criteria, you will not receive the bonus. Contact support if you have questions about your eligibility.
We offer a welcome bonus for new account holders who meet eligibility criteria. The welcome offer is a deposit match applied to your first deposit. To qualify, your account must be verified, and your deposit must meet a minimum threshold. Bonuses have wagering requirements — you must place qualifying bets before you can withdraw bonus funds. Specific bonus terms, including match percentage and wagering rules, are displayed when you log in for the first time. Bonuses are not guaranteed — they are subject to terms and availability. Read the bonus terms carefully before you deposit. If you do not meet the eligibility criteria, you will not receive the bonus. Contact support if you have questions about your eligibility.
Security and account care
We encrypt all data in transit (between your device and our servers) and at rest (stored on our servers). We use industry-standard TLS encryption and secure authentication protocols. Your payment information is processed through certified payment processors — we do not store full credit card or bank details on yami. Access to your personal data is restricted to authorized staff. We conduct regular security audits and comply with anti-money-laundering regulations. We do not share your data with third parties except where required by law or where necessary to process your deposits and withdrawals. See our Privacy Policy for full details on data handling.
We encrypt all data in transit (between your device and our servers) and at rest (stored on our servers). We use industry-standard TLS encryption and secure authentication protocols. Your payment information is processed through certified payment processors — we do not store full credit card or bank details on yami. Access to your personal data is restricted to authorized staff. We conduct regular security audits and comply with anti-money-laundering regulations. We do not share your data with third parties except where required by law or where necessary to process your deposits and withdrawals. See our Privacy Policy for full details on data handling.
Our live chat team is available during extended hours to assist with account questions, deposit and withdrawal issues, game rules, and account security concerns. For the current live chat schedule, check the support section of your account page. If live chat is offline, you can email us at any time, and we will respond within one business day. For urgent issues (such as unauthorized account access), email support immediately with your account username and a description of the problem. Always keep your password confidential and enable two-factor authentication if available on your account.
Our live chat team is available during extended hours to assist with account questions, deposit and withdrawal issues, game rules, and account security concerns. For the current live chat schedule, check the support section of your account page. If live chat is offline, you can email us at any time, and we will respond within one business day. For urgent issues (such as unauthorized account access), email support immediately with your account username and a description of the problem. Always keep your password confidential and enable two-factor authentication if available on your account.